Supporting Vulnerable Customers Policy

As a general insurance broker, that holds an AFSL and subscribes to the National Insurance Brokers Code of Practice (NIBA Code), Resilium Insurance Broking is committed to conducting its business in accordance with all applicable laws, regulations, and codes, and in a way that meets customer and community expectations.

This Supporting Vulnerable Customers Policy (Policy) sets out how Resilium Insurance Broking, our authorised representatives and staff identify and support vulnerable customers. Please review for more information.