Refund Process

For some refund payments, we may need to call you to confirm your bank account details.

We take dealing with our customers’ funds seriously and due to increasing instances of cyber-criminal activity and identity theft/fraud, we may need to call you to confirm your bank account details before refund payments are made.

If you feel uncomfortable about providing this information to our caller, you can call us back on 02 9137 8666 to confirm your details and we can then process the refund payment.